Legal
Refund & Cancellation
This policy covers payments you make to LensPilot, operated by PRANAY ARVIND MATE (sole proprietor, trading as DoorPilot). It forms part of our Terms & Conditions.
Cancellation
- Cancel any time from Settings. Your plan keeps working until the end of the period you paid for, then moves to Free. No further charges.
- Plans are prepaid and never renew automatically, so there is no standing order or saved card to stop. Until the period ends you can change your mind and resume the plan from Settings.
- A downgrade works the same way: it is scheduled for the end of your current period, and nothing is charged on the day.
Refunds
- Payments for a plan period, team seats or add-ons are non-refundable once the period starts, except:
- a duplicate payment, or a payment that failed but was still debited; and
- a charge made in error.
- These are refunded in full to the original payment method within 5–7 working days of confirmation.
- Removing a team member frees their seat for someone else in the same period; the seat payment is not refunded.
- Free month: the Free plan’s 1 month costs nothing, so there is nothing to refund.
How to request a refund
Email matepranay11@gmail.com or message us on WhatsApp (+91 72764 35142) with the receipt number shown in Settings (it looks like LP-2026-0001) and what went wrong.
Payments to your photographer
Payments a photographer’s client makes to the photographer (payment plans and instalments for a shoot) are between the photographer and their client. LensPilot does not collect them, so refunds for them are a matter for the photographer.
Delivery
LensPilot is an online service. Your plan is activated online immediately after payment; nothing is shipped.